Season 12, Episode 8 · Me, Myself, and AI
Hungry for Learning: Wendy’s Will Croushorn
16 Dec 2025 · 32 min
Season 12, Episode 8 · Me, Myself, and AI
16 Dec 2025 · 32 min
On today’s episode, Wendy’s product manager Will Croushorn joins Sam to share how FreshAi, the fast-food restaurant’s voice-based AI ordering system, is reinventing the drive-through experience for millions of customers. From handling 200 billion ways to order a Dave’s Double burger to making fast food more accessible for guests in multiple languages, Will reveals how empathy and innovation will positively impact the future of convenience. Learn how his team turns speech data into insight, builds trust in automation, and can even hide a few Easter eggs in your next order. Read the episode…
by MIT Sloan Management Review · English · Tech & Science
Discover what separates AI success from AI hype. In this series from MIT Sloan Management Review, AI winners share their secrets and success stories from the front lines. Explore the future of artificial intelligence with leaders from companies like YouTube, Cisco, and Hugging Face who are…
S13 · E1 · 10 Mar 2026 · 34 min
On today’s episode, Sam talks with Alice Xiang, global head of AI governance at Sony and lead research scientist for AI ethics at Sony AI, about what it actually takes to put responsible artificial intelligence into practice at scale. Alice shares how Sony moved early on AI ethics and why governance, not just principles, is now the real challenge as AI spreads across products and workflows. The conversation dives into FHIBE, Sony’s publicly available and ethically sourced benchmark for evaluating bias in computer vision, and why measuring fairness is often harder than fixing it. Along the…
S12 · 24 Feb 2026 · 33 min
In this bonus episode, Nobel Prize-winning economist Daron Acemoglu joins Sam to challenge some of the most common assumptions about artificial intelligence’s future. Drawing on his book Power and Progress, Daron argues that technology doesn’t have a fixed destiny — and that today’s choices will determine whether AI boosts workers or simply accelerates automation and inequality. He makes a case for focusing on new tasks that complement human skills, rather than replacing them, and warns that current incentives push AI toward centralization and automation by default. The conversation tackles…
S12 · 20 Jan 2026 · 43 min
In this bonus episode, Princeton University professor and artificial intelligence researcher Tom Griffiths joins Sam to unpack The Laws of Thought, his new book exploring how math has been used for centuries to understand how minds — human and machine — actually work. Tom walks through three main frameworks shaping intelligence today — rules and symbols, neural networks, and probability — and he explains why modern AI only makes sense when you see how those pieces fit together. The conversation connects cognitive science, large language models, and the limits of human versus machine…
S12 · E7 · 8 Dec 2025 · 30 min
On this episode, OpenAI’s chief economist Ronnie Chatterji describes how artificial intelligence is reshaping both the economy and scientific innovation. Ronnie discusses the dual economic impacts of AI — the near-term boost from infrastructure investments like chips and data centers, and the longer-term productivity gains as AI tools integrate into enterprises and consumer life. Beyond consumer convenience, he notes, the key question for economists and corporate leaders alike is when — and how — AI will unlock sustained economic value inside organizations. Tune in for Ronnie's perspective…
S12 · E6 · 25 Nov 2025 · 28 min
AI isn’t taking jobs — it’s changing what jobs are. On today’s episode, GeekWire’s Todd Bishop joins host Sam Ransbotham to dive into how artificial intelligence is reshaping work, learning, and creativity — not by replacing humans but by amplifying what we can do. From classrooms where students use AI on exams to newsrooms rethinking how news stories get written, they explore the opportunities (and headaches) of this new era. It’s a smart, funny, and refreshingly real look at how we’re all learning to work with our newestcoworker — artificial intelligence. Read the episode transcript here.…
S12 · E5 · 11 Nov 2025 · 25 min
Vishal Gupta, engineering manager, machine learning at Reddit, joins the podcast to explain how the social media community platform uses artificial intelligence to improve user experience and ad relevance. Much of the advertising work relies on increasingly sophisticated recommender systems that have evolved from simple collaborative filtering to deep learning and large language model–based systems capable of multimodal understanding. Vishal and Sam also explore the philosophical and ethical aspects of AI-driven platforms. Vishal emphasizes the importance of balance — between exploration and…
S14 · E2 · 29 Sep 2026 · 28 min
A time of crisis often requires the need for ongoing assistance, but many of us struggle with requesting help from others. GoFundMe CEO Tim Cadogan joins us to explain how the fundraising company is using artificial intelligence to make such times easier, drawing on lessons from tens of millions of fundraisers to help people tell their stories and mobilize their communities. Tim shares how GoFundMe’s AI-powered fundraising coach is reducing stress, building confidence, and helping people raise more without losing the human connection at the heart of giving. The conversation explores a…
S14 · E1 · 15 Sep 2026 · 27 min
With the acquisition of the Caper cart, a technology-enabled shopping cart, grocery-delivery company Instacart began bridging the gap between online and in-person shopping. On today’s episode, David McIntosh, the company’s former chief connected stores officer, joins host Sam Ransbotham to share how physical AI is helping shoppers track their purchases, retailers manage inventory, and product manufacturers stock the right items at the right times. Guest bio: David McIntosh is Instacart’s former chief connected stores officer, where he led the company’s in-store offerings including Caper, an…
S13 · 21 Jul 2026 · 40 min
Erik Brynjolfsson has a challenge for anyone worried about artificial intelligence: Stop asking what AI will do to us, and start asking what we will do with AI. In this episode, the Stanford University economist explains why technology isn’t the biggest barrier to progress — people, organizations, and institutions are. Drawing on new research into AI’s impact on jobs, productivity, and economic growth, he argues that the future isn’t predetermined: It will be shaped by the choices we make today. This is a timely conversation about human agency, shared prosperity, and why the most important…
S13 · E8 · 22 Jun 2026 · 30 min
Today’s episode, the final one of Season 13, explores how Bank of America is preparing a massive global workforce for an AI future through upskilling and reskilling. Bernard Hampton, head of the financial institution’s Academy, explains how the learning and development organization focuses on workforce agility and a building combination of technical and soft skills. Bernard outlines a three-level approach to adopting artificial intelligence and shares situations in which he feels humans need to stay in the loop. Read the episode transcript here. Guest bio: Bernard Hampton leads The Academy,…