Amy Hupe ‘Design System Evolution’

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1. 

   E97 · 7 Mar 2023 · 37 min

   Bronwyn Van Der Merwe ‘Exploring and Scaling Design Culture internationally at Fjord and now Culture Amp’

   In this episode I caught up with Bronwyn Van Der Merwe, VP of Design at Culture Amp. We speak about Design Culture and tap into Bronwyn’s absolutely incredible background and personal experience that saw Bronwyn spearhead the evolution of Fjord in APAC regions. What were the key things that Bronwyn did to ensure the scalability of a design culture at Fjord in Australia, and also when it scaled into Asian regions like Singapore and Japan. How did they balance the local culture in each region and touch on how this was handled as the merger between Fjord and Accenture unfolded, that ultimately…

2. 

   E96 · 28 Feb 2023 · 49 min

   Melis Senova ‘Exploring what we mean by Design Character’

   Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. In this episode I speak with Melis Senova author of This Human and soon to be published book, Design Character. On Meliss' website they say “I help leaders find a deeper source to fuel their potential for leading others to have great impact in the world.” And we speak openly about Melis’s own journey of self-discovery and journey that has led her to a…

3. 

   E95 · 23 Feb 2023 · 32 min

   Hinrich von Haaren ‘Diving deep into Content Transformation’

   In this episode I speak Hinrich von Haaren, Co-Founder of Content Design Academy at Content Design London and now author of Content Transformation - a fantastic book that no doubt will find its way into the hands of the UX and Service Design community over the coming months. It’s an awesome book and read and we chat about this exclusively in this episode. The book sets out to enable a content alpha to occur in businesses, how to go about this, including setting it up and all the way through to measurement. Hinrich is awesome and know you are going to enjoy this podcast - so let’s jump in…

4. 

   E94 · 21 Feb 2023 · 53 min

   Ben Reason ‘The Velocities of Change with Founder of LiveWork’

   In this episode I speak with Ben Reason, Founding Partner of Live|Work in the UK. Ben has co-authored Service Design from Insight to Implementation and Service Design for Business: A Practical Guide to Optimizing the Customer Experience released in 2016. In this conversation we chat about a few things, but mainly around Ben’s own journey through Design, starting out in Liverpool in the mid-90’s and his entry into the world of Service Design later that decade. We chat about the work Live|Work do and also a new framework titled Three Velocities of Change - what this means, where it originated…

5. 

   E93 · 9 Feb 2023 · 27 min

   Emma Carpenter 'Exploring the craft of Service Design within South Africa'

   I caught up with Emma Carpenter, Head of Design Experience and previously Group Director Fjord Johannesburg, Associate Director at Accenture Song. Emma had been introduced to me several months ago, as I was keen to speak to someone in consulting space inAfrica, to get a better understanding of the social and technical implications for designing services. I am aware the blind spot in this conversation of two white practitioners of Anglo origins talking about Design in Africa, but nevertheless, I found speaking to Emma to be absolutely brilliant.They cover off some of the cultural implications…

6. 

   E91 · 16 Jan 2023 · 46 min

   Karel Vredenburg 'The evolution of Design at IBM plus the Future of Design education'

   I caught up with Karel Vredenburg, Karel is currently IBM Global Vice President, Client Insights and Research and responsible for leading the company’s global team of researchers and the insights they provide to product, services, and executive teams. Karel joined IBM in 1988 after having done graduate studies, research, and teaching at the University of Toronto. He introduced User-Centered Design at IBM in 1993 and assumed a company-wide role in 1995 leading IBM's community of designers, leading the development of design methods, languages, and technologies, and leading the design of the…

7. 

   E90 · 20 Dec 2022 · 40 min

   Jo Szczepanska 'Is it time to refresh, repair or retire your personas?'

   I caught up with Jo Szczepanska - a phenomenal design talent based out of Melbourne, Australia. Jo sent me an article that they wrote a while ago about persona’s, and it was so good that I thought we should do an episode to dig into it a little deeper. Jo’s one of my favourite people and designers and is a great brain, and heavily involved in the co-design space. Read article: https://www.thisishcd.com/post/is-it-time-to-refresh-repair-or-retire-your-personas Connect with Jo: https://www.linkedin.com/in/joszczepanska/?originalSubdomain=au Read transcript:…

8. 

   E89 · 12 Dec 2022 · 34 min

   Amy Bucher 'Applying behavioural science within the healthcare realm'

   I caught up with great friend of the podcast, Amy Bucher. Amy is author of Engaged on Rosenfeld Media and we chat about her role of CBO (chief behavioural officer) at Lirio. On Lirio's website, they state 'Our purpose is to combine the power of behavioural science with artificial intelligence to drive positive behavior change for the betterment of all people'. We chat about how this works within the delicate realms of healthcare - and makes for a fantastic conversation. View transcript, show notes…

9. 

   E88 · 7 Dec 2022 · 32 min

   Kelly O'Dowd 'They want you to have so many skills for an entry level job'

   In this episode I chat with Kelly O Dowd, a recently graduate from NCAD in Ireland. We chat about what the experience was like leaving University, her search for jobs, and where they feel there’s opportunity for universities to better support students in that highly emotional stage of life - the transitional period between Uni and working life. Kelly is totally fantastic and I know you will get a lot out of this episode. Let’s jump into the episode. Full transcript and show notes are available here:…

10. 

    E87 · 7 Dec 2022 · 31 min

    Mansi Gupta 'Design for Women'

    I caught up Mansi Gupta, founder of Unconform. Mansi is a designer, researcher and is working to increase the dialogue regarding the intersection of women and design. She’s been exploring the short comings of Human Centered Design, and we chat openly about where and how she sees the problems. Transcript and show notes are available on https://www.thisishcd.com Learn more about your ad choices. Visit megaphone.fm/adchoices