You're good at this. Really good. So what's separating you from that leap to the C-suite? CXO Loading... is the podcast that closes the gaps and tells you what you need to hear to move from Director to CXO. Hosted by Lauren Miles, an experienced CX Director who is on exactly the same journey, it
AI can move work faster. It cannot decide what good work should still feel like for customers and the people serving them. In this episode of CXO Loading..., Lauren Miles speaks with Lorena Lovrić, Director of Customer Experience at Aterian, about building AI around people rather than asking people to fit around the technology. Lorena started on the front line and has worked through every level of CX. That perspective shows up in her agent-first approach: customers are not ticket numbers, teams should be involved in the change they will have to live with, and automation should remove the…
In this episode of CXO Loading..., Lauren Miles speaks with Abisola Fagbiye, CX strategist, keynote speaker, founder, and artist, about the customer risk that rarely announces itself: Quiet Churn. Abisola’s route into CX has taken her from construction and real estate to trade, technology, and customer strategy. That breadth, combined with the way she sees the world as an artist, gives her a distinctive view of customer experience: something built layer by layer, where the quality of an interaction matters just as much as the systems behind it. They discuss the difference between a customer…
What happens when customer feedback stops being a report and starts changing the decisions a business makes? In this episode of CXO Loading..., Lauren Miles speaks with Olena Rozanova, CX Lead at Lloyd’s Register, about building customer experience inside a B2B organisation with more than 260 years of history. Olena’s route into CX began with an unexpected service moment at a CitizenM hotel. That experience led her from marketing and commercial real estate into a discipline that brought together design, behaviour, business, and the human reality behind every customer journey. They talk about…
What happens when you listen closely enough to realise that a two-column Word document could solve the problem? For Lara Khouri, it helped bring customer churn down to zero. In the first episode of CXO Loading..., Lauren Miles speaks with executive advisor Lara Khouri about trust, transformation, silos, and the uncomfortable truth that CX does not always need more technology, a bigger team, or a bigger budget. It needs leaders who are willing to understand what people genuinely need, make the right information visible, and create the conditions for teams to act on it. Lara shares how she…
About CXO Loading...
You're good at this. Really good. So what's separating you from that leap to the C-suite? CXO Loading... is the podcast that closes the gaps and tells you what you need to hear to move from Director to CXO. Hosted by Lauren Miles, an experienced CX Director who is on exactly the same journey, it
CXO Loading... is a English business podcast from Lauren Miles. Melo plays each episode straight from the publisher's own feed — no ads added, no account needed — and remembers where you stopped, in this browser only.
The Melo app keeps playing with the screen off, works in the car and on your watch, wakes you to your station, and browses the whole catalogue offline. Free, no ads, no account.
