Podcast · Business

Get Reworked

by Siobhan Fagan · English · Business

Forget the status quo — Get Reworked. Join the editors of Reworked, your guide to the r/evolution of work, as they interview business leaders transforming the way work gets done today. Have a question, comment, idea or guest suggestion? Drop us a line at [email protected].

New episodes: Monthly
Typical length: 31 min
Latest: 23 Sep 2026
Language: English

Latest episode

23 Sep 2026 · 45 min

He Helped Build Space Force. He Still Writes Thank-You Notes by Hand

In Brief Every workforce challenge is a human challenge — Whether it's 700,000 airmen or a mid-size company, you're solving the same problem: aligning finite people to more requirements than you have resources for. Use the data you already collect — The Air Force tracked about 180 HR data fields but made decisions on roughly six. Unlocking the rest showed real skill sets, not just headcount. Creativity isn't innovation — Creativity tweaks the recipe. Innovation creates a new dish the world adopts. Innovation needs real permission to experiment, break things and fail forward. Shawn Campbell's…

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Earlier episodes 29 most recent

S5 · E77 · 2 Sep 2026 · 31 min
He Spent 6 Years on Knowledge Management. AI Was the Last Step
In Brief 'AI is just an enabler,' not a silver bullet — Saju Sadasivan discusses the five-to-six-year slog of fixing the foundation first: content governance, ownership and untangling competing taxonomies. Rush any of that work and the smartest model will still return garbage. He funded a five-year project one proof-of-concept at a time — Each phase had to justify its place and show value to unlock the next. Getting people to share during layoffs means changing the pitch — When jobs feel at risk, people hoard what they know. Saju reframed sharing as a way to offload repetitive work, and…
S5 · E76 · 29 Jul 2026 · 34 min
9 Years of Digital Workplace Research: Tech Improved, Experience Didn't
Reworked's The State of the Digital Workplace 2026 report landed with some good news and some bad news. First, the good news: 82% of leaders surveyed called the digital workplace a critical or high priority for their organization. Now the bad: only 19% said the employee experience their digital workplace delivered was frictionless. "Where things have really fallen down is making those systems work for employees, or making it work on the level of the employee job experience," said Sarah Kimmel, VP of Research at Simpler Media Group, Reworked's parent company. On this episode of Get Reworked,…
S5 · E75 · 23 Jun 2026 · 38 min
The CIO Who Bet Her Job on Her Team — and Won
Julie Averill has been a CIO at some of retail's biggest names: Nordstrom, REI, Lululemon. At each, she combined big technology bets with a deep commitment to team culture and psychological safety. She's also the author of the recently published book, " Chief Impact Officer." In this episode of Get Reworked, Julie discusses why her bet on her team built lasting trust, why she thinks psychological safety is a prerequisite to high performance and how the biggest risk around AI isn't the technology, it's how leaders are treating their people.
S5 · E74 · 27 May 2026 · 33 min
Why This HR Leader Cut Surveys to Build Better Culture
Katie Turner-Carr is a big believer in the power of data. By reshaping how her organization gathered, interpreted and acted on data, she helped strengthen workplace culture while delivering on business goals, work that earned her recognition as Reworked's Workplace Culture Leader of 2026 in the IMPACT Awards. In this episode of Get Reworked, Katie discusses her award-winning work and explains how her team balanced analytics, storytelling and human insight to help leaders make better people decisions. In Brief: Employee listening works best as an ongoing system, not a one-time survey event —…
S4 · E73 · 9 Jun 2025 · 24 min
Kelly Monahan on How Anti-Fragile Companies Turn Stress Into Strength
Innovation is a word that's often used but rarely understood. But research out of the Upwork Research Institute sheds light on what innovative companies have in common. Upwork Research Institute's Kelly Monahan joins Get Reworked to discuss her research into how innovative companies approach hiring, AI use and distributed work as a cohesive business operating model — and why that helps them deliver change under tight budget restrictions. "The three things we all need in a job is we need autonomy, we need to feel like we're learning and mastering, and we also need to feel connected to…
S4 · E72 · 15 Apr 2025 · 29 min
Shaelyn Otikor-Miller on Rolling Out Dynamics Copilot in the Financial Industry
The more technology changes, the more things stay the same. That's one takeaway from my conversation with Northern Trust Asset Servicing's Shaelyn Otikor-Miller. She joins Get Reworked to discuss the journey the company went on to launch Dynamics Copilot and how closely — as big a change AI may be — the rollout resembles previous technology launches. "It does make you question what's the next phase we're about to go through? What's the next corner we're painting ourselves into? What I'm noticing is that there's a lot of passion and concerns around AI and where all the technology is going. I…
S4 · E71 · 3 Mar 2025 · 25 min
Laura Pike Seeley on Building a Knowledge Sharing Practice at HKS, Inc.
Our online tools facilitate learning new practices and exchanging information at the same time they interrupt our focus and fracture our attention. Finding that balance is a motivation for Laura Pike Seeley, knowledge program leader at global architecture firm HKS, Inc. She joins Get Reworked to discuss how the firm strikes that balance through a blend of knowledge sharing practices and approaches. "Digital workplace design is critical here, right? Most of us spend an enormous part of our day working within the digital workplace and the tools that it connects us to. So this environment can…
S4 · E70 · 5 Nov 2024 · 22 min
CVS Health's Cross-Functional Approach to Digital Employee Experience
For anyone who's ever had an application reboot in the middle of a meeting, who waited days before they received access to a business critical application, whose computer shuts down whenever they try to upload software — this episode is for you. Frank McAloon, VP of digital workplace and security delivery at CVS Health joins Get Reworked to discuss the cross-departmental coalition he built to improve the digital employee experience for their 300,000 colleagues. By moving these IT tasks under a bigger umbrella of leaders, he's connecting IT efforts to business results and speeding time to…
S4 · E69 · 7 Oct 2024 · 22 min
A Look Inside BlackRock's Award-Winning Digital HQ
Seven years. That's how long BlackRock spent bringing its new global headquarters from vision to life. In this episode of Get Reworked , Jen Schettino, head of digital workplace and control at BlackRock, shares the seven year journey the company undertook to reinvent not only its physical headquarters, but its digital. The team persevered through the pandemic and other setbacks to bring the headquarters to life in 2022 — which resulted in their recognition as a Reworked Impact Award winner for innovative use of workplace technology. "Change management was the key to our success and really…
S4 · E68 · 3 Sep 2024 · 27 min
Why Design Thinking Matters
If someone asked you to define design thinking, would you be able to do it? In this episode of Get Reworked , Andrew Lindsay, global head of enterprise design at KraftHeinz, discusses why that lack of a clear definition is in part why design thinking has been called into question and advocates for why it's more important than ever. "In the absence of a design practice and design strategist and user researchers, engineers and product teams and business stakeholders are the hippo — the highest paid person's opinion — who drive those types of decisions. And so having that third-party…
S4 · E67 · 5 Aug 2024 · 31 min
Dr. James Doty on the Scientific Case for More Compassionate Workplaces
Compassion isn't typically a focus of board-room discussions, but maybe it should be. In this episode of Get Reworked, Dr. James Doty, neurosurgeon, author, founder of the Center of Compassion and Altruism Research at Stanford University and founder of Happi.ai joins me to discuss the research behind the creation of his mental health avatar and why companies should learn the science behind why compassion in the workplace pays off for everyone. Listen: Get Reworked Full Episode List "The reality is that there are many corporations which are functioning on an old paradigm, which is motivation…
S4 · E66 · 8 Jul 2024 · 12 min
Chris Harrer Shares a Bird's Eye View Into the Relaunch of ComcastNow
100,000 employees, 15 intranets and who knows how many individual department SharePoint sites. That's the challenge that Chris Harrer and his team at Comcast faced when tasked with bringing this fragmented digital ecosystem together into a seamless digital employee experience with the relaunch of the company's intranet, ComcastNow. In this episode of Get Reworked , Chris, former AVP of digital internal communications at Comcast and IMPACT award winner gives us an inside look into how he and his team untangled the fragmented digital ecosystem that was ComcastNow, the company's intranet, to…
S4 · E65 · 10 Jun 2024 · 14 min
PG&E's Spencer Mains on Getting Tech on the Onboarding Agenda
Think back to your first day at work. You met your new colleagues, learned about the corporate culture and maybe got some branded company swag. But did you get the tools you needed to actually accomplish your job? In this episode of Get Reworked , Spencer Mains, head of digital workplace experience at Pacific Gas & Electric shares how he and his team pushed tech enablement onto the orientation agenda after witnessing how long it took for some of their colleagues to receive their work computer. Listen: Get Reworked Full Episode List "A year ago, we had people coming on board, and it could…
S4 · E64 · 6 May 2024 · 34 min
Karin Hurt on The Good Side of Workplace Conflict
Conflict is an unfortunate truth in life, society and the workplace. Some might call it a necessary evil. But is it really that bad? Without healthy tension, diversity of thought and spirited debate, we can't have innovation, growth or change within our organizations. Karin Hurt, CEO of Let's Grow Leaders and author of the book, "Powerful Phrases For Dealing With Workplace Conflict," joins the podcast to discuss what she's learned about addressing conflict with care-filled words and building brighter, bolder cultures in the office. "If you both care about something really passionately,…
S4 · E63 · 9 Apr 2024 · 38 min
Andrew Pope on Reclaiming Your Focus With Asynchronous Collaboration
The number and variety of tools in our workplaces have steadily grown over the last 10 or so years, but their ranks exploded during the pandemic. With that explosion came confusion over which tool to use when, with the default often being using all of them for everything. In this episode of Get Reworked, Designing Collaboration director Andrew Pope discusses why asynchronous work can help us claw back some of our focus time and shares how to get started. Listen: Get Reworked Full Episode List Highlights of the conversation include: Why we need to be more deliberate in choosing which…
S4 · E62 · 23 Jan 2024 · 34 min
AWS's Prudence Pitter on Normalizing the Conversation Around Employee Well-Being
Normalizing the conversation around employee well-being is one positive outcome that came out of the pandemic. Businesses now understand the role they have in supporting employee well-being and the bottom line cost of ignoring this area. In this episode of Get Reworked, AWS global head of HR Prudence Pitter discusses what AWS is doing to support employee well-being. Listen: Get Reworked Full Episode List "A leader who can share, 'I had this deliverable that I missed, because I got to this location, my luggage was not there. It caused a whole ripple effect where I was not able to be…
S4 · E61 · 11 Dec 2023 · 35 min
Joe Makston on Breaking the Middle Management Boom-Bust Cycle
Middle management has been the butt of jokes for years — and often bear the brunt of layoffs, as was the case in 2023. But in the right hands, middle management can act as the glue that helps employees see their role in a company's broader success. In this episode of Get Reworked , Ryppl Effect founder Joe Makston shares how his experience as an employee experience leader and head of learning and development shaped his approach to some hard leadership conversations. "When you start to understand, oh, the customer implementation process that I just took somebody through, contributes to the…
S4 · E60 · 14 Nov 2023 · 37 min
The U.S. Air Force's Heather Knuffke on Making Change Stick
Managing change is tough. Now imagine managing a change initiative that involves overhauling 118 legacy systems for 750,000 stakeholders under the watchful eye of Congress. In this episode of Get Reworked , Air Force enterprise change manager Heather Knuffke gives an inside look at what it takes to make change stick at the over 75-year-old institution. "When you have an organization that's this big, and you have commanders in charge of units across the Air Force, and each commander wants to manage their own organization in their own way, it's not so easy just to say turn around and march,…
S4 · E59 · 10 Oct 2023 · 41 min
Andre Martin on Why Everybody Loses When a Job's the Wrong Fit
What does commitment mean in the context of work? From an employee's point of view, it can mean a reduction in stress, increased meaning, as well as the capacity to do their best work. From the employer's side, it can translate into increased productivity and higher employee engagement — which directly impacts their bottom line. In this episode, we speak with Andre Martin, author of "Wrong Fit, Right Fit: Why How We Work Matters More Than Ever," about why it's so important to discuss how work gets done in our workplaces so employees — and employers — can find the right fit for them. Listen:…
S4 · E58 · 19 Sep 2023 · 38 min
Northwestern Mutual's Don Robertson on Taking a Business-First Approach to Being a CHRO
Human resources — and the role of the chief HR officer with it — has been seeking a proverbial "seat at the table" for years now. The difference now is, more of them are not only gaining that seat, they are "helping design the table." In this episode of Get Reworked , we speak with Don Robertson, EVP and CHRO of Northwestern Mutual about his approach to employee experience and how his previous experience on the business side informs how he operates — namely, with a business-first mindset. "Many of the things that we have to do require you to put together business cases to look at the…
S3 · E57 · 18 Jul 2023 · 34 min
Deb Mashek on What It Takes to Build a Collaborative Organization
Collaboration can be taught and learned. Yet few organizations are actively teaching employees how to master this critical skill. In this episode of Get Reworked , we speak with Deb Mashek, founder of Myco Consulting, LLC to learn how companies can move collaboration from a platitude on their office walls to a capability found throughout the organization. "if you want to see a lot of collaboration, if you want to have a collaborative culture, first of all, you need to make collaboration possible. That sounds so obvious, but it means that you can't create weird infrastructures where people…
S3 · E56 · 5 Jul 2023 · 31 min
Northern Trust's Shaelyn Otikor-Miller on Helping Employees Help Themselves Through Citizen Development
Low-code tools promise to put the power of easy process fixes into the hands of employees. But beyond individual productivity improvements, citizen development offers employees a chance to improve collaboration skills, increase their technical know-how and gain visibility for work outside of their typical workplace roles. In this episode of Get Reworked , we talk to Shaelyn Otikor-Miller, SVP and head of global digital workplace strategy at Northern Trust Asset Servicing to discuss its thriving citizen developer program and her long-term vision for the program. "I think that's the one thing…
S3 · E55 · 20 Jun 2023 · 30 min
LinkedIn's Laurel Dzneladze on Community-Based Employee Communications
How does the world's largest professional network help its own employees build connections? In this episode of Get Reworked , we talk to Laurel Dzneladze, employee communications, digital platforms leader at LinkedIn about the community-based approach to employee communications at the company and how it feeds into the broader employee experience. "Some of our work focus has been on that — how can we make this flexible work, work?" said Laurel. "We're creating a virtual experience for our remote employees. But we're also creating these in-person experiences, or even driving the desire to go…
S3 · E54 · 23 May 2023 · 27 min
IBM Quantum's Bradley Holt on Closing the Quantum Skills Gap
Applications of quantum computing in the workplace may still sound like a theoretical future, but the need for workers capable of working with quantum is immediate and real. In this episode of Get Reworked , we talk to Bradley Holt, program director of workforce development at IBM Quantum , about what the company is doing to close the quantum skills gap and why it's focused on getting younger generations interested in quantum computing now. "There are an estimated 27 million classical software developers in the world today," Bradley said. "So that's a very, very different workforce, right,…
S3 · E53 · 12 May 2023 · 31 min
Tapestry's Dante Ragazzo on Reducing Friction in the Digital Workplace
Delivering a digital workplace that works for multiple teams, in multiple locations, all with different end goals is challenging to say the least. But sometimes it comes down to communications and training as much as it does to the tools themselves. In this special episode of Get Reworked, recorded live at the J.W. Marriot in Austin, Texas during the Reworked CONNECT conference, Dante Ragazzo, senior director, digital workplace at Tapestry discusses the work he's doing to simplify and remove friction from the digital workplace at Tapestry. "So I think that if you are not only improving your…
S3 · E52 · 1 May 2023 · 29 min
Employment Attorney Peter Rahbar on Why Your Workplace Needs a Generative AI Use Policy
Generative AI is the latest shiny toy in the workplace technology toolbox. The difference in this case is the bar to use it is very low. Anyone with an internet connection and a computer can access it. In this episode of Get Reworked, employment attorney Peter Rahbar discusses the potential risks of generative AI to the workplace and why organizations need to create guardrails around employee use. Listen: Get Reworked Full Episode List "I think it's very important in this moment, where we have a potential transformative technology, for the company to really take the lead on how it's…
S3 · E51 · 24 Apr 2023 · 33 min
Rob Cross and Karen Dillon on What Microstress Is Doing to Our Work and Our Lives
When we hear the word "erosion" we tend to think of nature: water erosion, soil erosion, wind erosion. But much like the natural elements, daily stressors can wear us humans down too. In this episode of Get Reworked , Karen Dillon and Rob Cross, co-authors of the book, " The Microstress Effect: How Little Things Pile Up and Create Big Problems — and What to Do about It ," discuss how the incremental stresses we absorb every day are impacting our performance at work, our relationships and our lives. "It just means that none of us are able to be our best selves. And we accept that we don't…
S3 · E50 · 11 Apr 2023 · 34 min
Josh Bersin on What It Takes to Be an Irresistible Company
What makes a company irresistible? That's the question behind Josh Bersin's most recent book, " Irresistible: The 7 Secrets to the World's Most Enduring, Employee Focused Organizations ." And what it comes down to is a focus on their employees. At a time when some companies are rolling back recent improvements to the employee experience, Bersin joins Get Reworked to explain why an investment in employee experience is an investment in the long-term health and success of an organization. "In reality, investors can sell their stock, they're not that committed to the company, they can leave.…
S3 · E49 · 27 Mar 2023 · 30 min
Google Cloud's John Abel on How Companies Can Support Neurodivergent Employees
Between 10% and 20% of the world's population is considered neurodivergent, according to Deloitte . Yet companies still default to one-size-fits-all approaches to management, which rarely suits anyone. In this episode of Get Reworked, John Abel, technical director, office of the CTO at Google Cloud discusses what businesses can do to support and help neurodivergent employees flourish — from reducing friction via technology, to increasing leader's listening skills, to asking the right questions, to communicating in multiple ways to reach all employees. "Someone said to me the other day, how…

About Get Reworked

Get Reworked is a English business podcast from Siobhan Fagan. Melo plays each episode straight from the publisher's own feed — no ads added, no account needed — and remembers where you stopped, in this browser only.

Publisher: Siobhan Fagan
Language: English
Category: Business
New episodes: Monthly
Typical length: 31 min
Latest episode: 23 Sep 2026
Feed: RSS — paste into any podcast app
Apple Podcasts: podcasts.apple.com/podcast/id1540712849

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