Podcast · News

Mailin’ It! - The Official USPS Podcast

by United States Postal Service · English · News

As the official podcast of the United States Postal Service, Mailin’ It! takes you inside a thoroughly American institution, exploring the rich history of the USPS, going behind-the scenes of its present innovations, and discussing its dynamic future with organization and industry leaders. Join our

New episodes: Monthly
Typical length: 29 min
Latest: 29 Sep 2026
Language: English

Latest episode

29 Sep 2026 · 27 min

The Return on Returns: Turning Reverse Logistics Into a Competitive Advantage

Online shopping has made returns an expected part of the retail experience—but for businesses, what comes back can be just as important as what goes out. In this episode of Mailin’ It, Karla Kirby and Jeff Marino talk with Nagee Jackson, Director of New Business Acquisition at the U.S. Postal Service, about the business of returns and reverse logistics. Nagee explains why retailers should view returns as part of the customer experience, how return policies can affect customer loyalty and profitability, and why there’s no one-size-fits-all approach.

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Earlier episodes 29 most recent

E92 · 1 Sep 2026 · 25 min
The Crime Ring That Left Clues on Social Media
A shooting investigation in Hampton, Virginia, unexpectedly leads Postal Inspectors to a sprawling identity theft and check fraud operation involving stolen mail, postal keys and more than $2.1 million in losses. Investigators follow a trail of counterfeit checks, bank surveillance and social media posts to uncover a fraud ring led by 25-year-old Christopher “Sauce” Warren—and ultimately bring its members to justice. The episode also explains how the Postal Service is fighting mail theft through Project Safe Delivery and offers practical tips customers can use to better protect their mail.
E91 · 11 Aug 2026 · 24 min
The Gold Rush, Railroads & the Mail: Connecting the Frontier
From gold rush boomtowns to transcontinental railroads, the U.S. Postal Service played a pivotal role in connecting a rapidly expanding nation. In this episode of Mailin' It, hosts Karla Kirby and Jeff Marino welcome USPS Historian Steve Kochersperger to explore the remarkable stories behind mail delivery during America's westward expansion. Discover how postal employees once disguised themselves as passengers to outsmart railroad companies, how the California Gold Rush transformed mail delivery and helped launch companies like Wells Fargo and American Express, and why the Pony Express…
E90 · 21 Jul 2026 · 35 min
Why Millions of Books Travel Free Through the Mail
In this episode of Mailin’ It, we explore one of the nation’s oldest federal accessibility programs, Free Matter for the Blind. For over 90 years, USPS and the Library of Congress’ National Library Service for the Blind and Print Disabled (NLS) have partnered to deliver free, accessible reading materials, tactile books, and specialized playback equipment to Americans with print disabilities. NLS Director Jason Broughton joins to discuss the history of the program, and the critical role USPS “last mile” delivery plays in connecting and supporting rural and isolated communities.
E89 · 7 Jul 2026 · 29 min
America's Story, One Stamp at a Time
Celebrating America’s 250th anniversary, this special episode of Mailin’ It! explores America’s miniature scrapbook, revealing how postage stamps have chronicled key moments in U.S. history. Smithsonian Postal Museum Curator of Philately Daniel Piazza joins hosts Karla and Jeff to reveal how stamps evolved from simple delivery receipts into powerful reflections of our nation’s triumphs, struggles, and evolving cultural identity. Discover the stories behind how these tiny works of art have captured the American spirit over time.
E88 · 23 Jun 2026 · 25 min
The Woman Who Tried to Steal Graceland
In this True Crime episode of Mailin’ It!, hosts Karla and Jeff are joined by U.S. Postal Inspector Jan Bodón to unpack the plot to steal Graceland. Hear how investigators followed a bizarre trail of fake companies, forged notary stamps, and shredded documents to stop a fraudster from foreclosing on Elvis Presley’s iconic home. Additionally, listeners of this episode will learn crucial lessons on how to safeguard against deed fraud.
E87 · 9 Jun 2026 · 22 min
From Waste to Worth: How USPS Powers the Circular Economy
In this episode of Mailin’ It!, USPS Chief Sustainability Officer Jennifer Beiro-Reveille joins the show to shine a light on how the Postal Service is championing the “circular economy.” Listeners will learn how the organization is driving major environmental change by diverting materials from landfills, increasing package recyclability, and even helping customers shrink their own carbon footprints.
E86 · 19 May 2026 · 17 min
Your Questions Answered
In this episode of Mailin’ It!, hosts Karla Kirby and Jeff Marino answer some of the questions USPS customers ask most—from “Where’s my package?” to how mail is tracked, forwarded, and delivered across the country. Along the way, they pull back the curtain on the Postal Service’s vast delivery network, explain how tools like Informed Delivery work, and share practical tips for avoiding scams, protecting your mail, and getting help when you need it. Whether you are mailing across town or across the country, this episode offers a closer look at how USPS keeps America connected every day.
E85 · 5 May 2026 · 33 min
No Mail, Low Morale: The 6888’s Courage to Deliver
In this episode of Mailin’ It!, retired U.S. Army Colonel Edna Cummings joins to share the extraordinary story of the 6888th Central Postal Directory Battalion. Listeners will learn how these 855 pioneering women overcame immense challenges to clear a massive backlog of mail for millions of American soldiers during World War II.
E84 · 14 Apr 2026 · 29 min
Under the Hood of USPS: Automation, Innovation and AI
In this episode, we are joined by Linda Malone, VP of Applied Engineering, to showcase how USPS is at the forefront of technology. The conversation explores the shift from traditional letter mail to doorstep parcel delivery and how technology is enabling USPS to transform its network to adapt to this change. From high-speed sorting systems to the role of AI in improving efficiency and tracking, discover how these USPS advancements are creating new services and value for customers across the nation.
E83 · 31 Mar 2026 · 23 min
The Spy Who Delivered: Elizabeth Van Lew’s Secret Postal Legacy
This episode of Mailin' It! celebrates Women's History Month by exploring the extraordinary life of Elizabeth Van Lew, a prominent Richmond socialite who risked everything to operate a successful Union spy ring from the heart of the Confederacy. Joined by historian and former postmaster Sara Martin, hosts Karla Kirby and Jeff Marino uncover the story of how Van Lew's espionage and unwavering loyalty led to her groundbreaking appointment as the postmaster of Richmond, Virginia, after the Civil War.
E82 · 17 Mar 2026 · 29 min
A Banner Year for Stamps: The 2026 Lineup
In our annual stamps episode, see American history and culture in a whole new way. This episode of Mailin’ It! highlights why 2026 is a landmark year for stamps, transforming them into a vibrant gallery of the American experience. Joined by USPS’s Stamp Services Director Lisa Bobb-Semple, hosts Karla Kirby and Jeff Marino explore a lineup that celebrates who we are as a country. From the World Stamp Expo in Boston to the secret designs still under wraps, 2026 is the year USPS invites every American to discover a piece of their story in these small yet powerful works of art.
E81 · 3 Mar 2026 · 27 min
Voice Clones & Phony Texts: Artificial Intelligence Fraud
For National Consumer Protection Week, Mailin’ It! tackles the growing threat of AI-powered fraud with Stephanie Glad, the U.S. Postal Inspection Service's Program Manager for Mail Fraud. Stephanie tells Karla and Jeff how scammers are leveraging sophisticated technology, such as voice cloning and AI-generated text, to make their schemes more personal, urgent, and difficult to detect. She also gives listeners important tips on how to identify these advanced scams, protect their personal information and finances, and the critical first steps to take if they suspect they’ve become a victim.
E80 · 10 Feb 2026 · 33 min
Fraud, Forgery, and a Dead Man in Sherman Oaks
In this true crime episode of Mailin’ It!, we are joined by U.S. Postal Inspector Lyndon Versoza to hear how the U.S. Postal Inspection Service uncovered a complex, multimillion-dollar fraud that began with a missing person. Inspector Versoza explains how a ring of criminals took over a man’s home and identity after he disappeared, stealing more than $3.9 million from multiple victims.
E79 · 27 Jan 2026 · 24 min
Letters Home: The Great Migration and the Power of Connection
The Great Migration transformed American cities and communities as millions moved from the rural South to the urban North, but few realize the vital role the Postal Service played along the way. In this episode of Mailin’ It!, we sit down with historian Jim Bruns to discuss how the mail connected families, spread opportunity, and supported economic mobility and civic engagement during one of the largest population shifts in U.S. history.
E78 · 15 Dec 2025 · 30 min
Behind the Scenes of Peak Shipping Season
It’s peak season once again, and the Postal Service is ready to deliver. In this episode, we explore how USPS prepares for the largest annual surge in mail and packages. Postal executives Isaac Cronkhite, Chief Processing and Distribution Officer, and Elvin Mercado, Chief Retail and Delivery Officer, break down the Postal Service’s year-round preparation for peak season and the major upgrades rolling out nationwide. Whether you’re sending gifts or simply interested in what it takes to move billions of pieces of mail in just a few weeks, this episode offers a look at the Postal Service’s most…
E77 · 2 Dec 2025 · 29 min
Direct Effect: Training the Next Generation of Marketers
Digital may dominate the marketing conversation today, but the newest generation of marketers is discovering the power of direct mail through USPS Direct Effect. In this episode, Karla, Jeff, and guests Carl Boettner and Izzie Gerber, dive into the program designed to teach marketing students how physical mail and digital tools work together to build smarter, more creative campaigns. Hear first-hand program experience, from competing in a marketing challenge and creating campaigns for real clients to earning a trip to the National Postal Forum. Whether you are an educator, marketer, or…
E76 · 28 Oct 2025 · 22 min
Evolving eCommerce Shipping Solutions
eCommerce is changing the way America ships, and the Postal Service is right at the center of it. Tune in to hear Heather Maday, Senior Director of Sales Enablement at USPS, explain how USPS is powering the online shopping boom. Through USPS’ expanding processing network, data-driven logistics, and innovative products, businesses are shipping smarter and saving money. Whether you’re an online seller or just curious about what keeps your packages moving, this episode offers an inside look at how USPS is meeting modern delivery demands with speed, flexibility, and reliability.
E75 · 1 Oct 2025 · 32 min
A Conversation with New Postmaster General David Steiner
In this special episode of Mailin’ It!, USPS’s new Postmaster General David Steiner sits down with hosts Karla Kirby and Jeff Marino. Steiner describes his career journey from law to logistics leadership, shares what drew him to the U.S. Postal Service, and outlines his vision for guiding the organization through a period of transformation. Steiner discusses the opportunities and challenges ahead for an organization now in its 250th year. Keep an eye out for more from PMG Steiner on the USPS Blog in the coming weeks!
E74 · 10 Sep 2025 · 29 min
The Innovation Behind Safe Mail Delivery
How do engineers and the U.S. Postal Inspection Service work together to keep your mail and the people who deliver it safe? In this episode, our hosts explore the innovation and engineering behind preventing crime and protecting mail, packages, and postal employees and how those efforts are leading to safer, more secure delivery systems.
E73 · 19 Aug 2025 · 31 min
Exposing a $6 Million Mail Order Allergy Testing Scam – A USPIS True Crime Story
In this true crime episode of Mailin’ It!, we are joined by U.S. Postal Inspector Greg Ghiozzi to hear how USPIS uncovered a fake mail-order allergy testing company. Inspector Ghiozzi explains how the fraud scammed over 88,000 people out of nearly $6 million before USPIS put a stop to it. Discover how a mail carrier’s tip sparked a multi-year investigation that uncovered money laundering and ultimately led to an international arrest.
E72 · 5 Aug 2025 · 28 min
Transforming the Retail Experience
In this episode, we’re diving into USPS’ Post Office retail modernization efforts aimed at creating a more efficient and customer-friendly experience. Experts Tracy Raymond and Bob Dixon join us to discuss upgrades at USPS facilities around the country, including renovated lobbies, improved layouts, digital signage, and expanded self-service kiosks. This modernization work will help USPS better meet customer needs, and it’s coming to a Post Office near you!
E71 · 22 Jul 2025 · 34 min
USPS 250 Years of Collecting Mail
In this special 250th anniversary episode, we are joined by Jim Bruns, President of the National Navy Museum Foundation and former Director of the National Postal Museum, to learn how USPS has shaped the nation from the very beginning. We discuss how mail collection evolved from horse drawn deliveries and tavern drop offs to the blue collection boxes, self-service kiosks, and e-commerce tools we use today. Discover how the Postal Service built America’s first communication network, changing the way we live, work, and stay in touch.
E70 · 24 Jun 2025 · 34 min
Before Disaster Strikes: Behind the Scenes of USPS National Preparedness
Disasters may be unpredictable—but USPS’s response isn’t. In this episode, USPS Director of National Preparedness, Rae Ann Haight, joins our hosts to discuss how preparedness efforts across the organization help ensure that nothing halts the mission of delivering mail, and shares real-life stories of USPS response to disaster situations. Whether facing floods or cyberattacks, planning, training, and coordination enable action when it matters most.
E69 · 6 May 2025 · 20 min
How Rural Free Delivery Changed America
As the United States Postal Service approaches its 250th anniversary, we’re looking back at one of the most transformative innovations in our history: rural free delivery. USPS Historian Steve Kochersperger joins our hosts to explore how this revolutionary service connected millions of Americans living in remote communities—long before phones, radios, or the internet. From delivering newspapers and mail-order catalogues to expanding access to information, rural free delivery reshaped the nation's social and economic landscape. Tune in for a fascinating look at how mail became a lifeline and…
E68 · 25 Mar 2025 · 35 min
Creating The 2025 Stamp Collection
USPS Stamp Services Director Lisa Bobb-Semple and Smithsonian National Postal Museum Curator of Philately Daniel Piazza join us to discuss the USPS stamp program and the new stamps for 2025. They share a behind-the-scenes look at the process of creating these miniature masterpieces, the history of the stamp program, and how stamps will play a role in celebrating the Postal Service’s 250th anniversary.
E67 · 4 Mar 2025 · 33 min
Spotting Imposter Scams
Imposter scams are on the rise, with fraudsters posing as trusted institutions to steal personal information and money. In this episode of Mailin’ It!, we’re joined by Brian Coleman, program manager for mail fraud at the U.S. Postal Inspection Service, to break down the most common imposter scams, including phishing, smishing, and fake package delivery alerts. Learn how scammers manipulate their victims, the red flags to watch for, and the best ways to protect yourself from becoming a target. Tune in as we explore real cases, new scam tactics, and how the Postal Inspection Service is working…
E66 · 11 Feb 2025 · 32 min
How Postal Inspectors Clipped a $31 Million Coupon Scam - True Crime
This episode of Mailin’ It! delves into a real-life true crime case featuring one of the largest coupon fraud schemes in U.S. history. Postal Inspector Jason Thomasson joins the podcast to reveal how a Virginia Beach couple orchestrated a $31 million counterfeit coupon operation using social media to attract buyers and the U.S. mail to distribute their fakes. Learn how the Postal Inspection Service cracked the case, the surprising digital forensics behind the investigation, and the crucial clues that ultimately unraveled the entire scheme.
E65 · 28 Jan 2025 · 23 min
Building Business Connections - Inside USPS Industry Engagement
In this episode of Mailin’ It!, USPS Director of Industry Engagement and Outreach, Lindsey Taylor, joins the show to shed light on the crucial role the Postal Service plays in supporting the mailing and shipping industry. USPS delivers to more than 169 million addresses, but did you know it also works closely with businesses of all sizes to optimize their mailing and shipping operations? Tune in to learn how USPS collaborates with businesses to ensure smooth operations, drive innovation, and provide valuable resources that help businesses grow.
E63 · 3 Dec 2024 · 25 min
Don’t Get Snowed - Avoiding Holiday Scams with USPS
The holidays may be the most wonderful time of the year, but they’re also prime season for scammers looking to exploit increased mailing activity. On this episode of Mailin’ It!, Karla and Jonathan are joined by Eric Shen from the Postal Inspection Service to discuss the 2024 holiday scams awareness campaign, “Don’t Get Snowed by Holiday Scams.” From counterfeit postage and phishing schemes to mail theft and carrier safety, this episode equips listeners with practical tips and insights to safeguard themselves and their mail during the holidays.

About Mailin’ It! - The Official USPS Podcast

Mailin’ It! - The Official USPS Podcast is a English news podcast from United States Postal Service. Melo plays each episode straight from the publisher's own feed — no ads added, no account needed — and remembers where you stopped, in this browser only.

Publisher: United States Postal Service
Language: English
Category: News
New episodes: Monthly
Typical length: 29 min
Latest episode: 29 Sep 2026
Feed: RSS — paste into any podcast app
Apple Podcasts: podcasts.apple.com/podcast/id1587184784
Rights: 2025 USPS Mailin' It Podcast

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