Podcast · Business

Owning the Outcome

Owning the Outcome is a podcast about the bold bets and breakthrough moments that define success in the HubSpot ecosystem. Hosted by Sarah McDevitt, HubSpot's Sr. Director of Partner Strategy, each episode dives in with partners who are rewriting the rules in an AI-first world—and proving that human

New episodes: Weekly
Typical length: 25 min
Latest: 23 Jul 2026
Language: English

Latest episode

23 Jul 2026 · 37 min

Introducing Agent Hub and Agent Builder: Your AI GTM Team in One Place

Adam Cuzzort is VP of Product and GM of HubSpot's Builder Platform, and in his spare time, he flies and tinkers on his own aircraft. His take: In aviation you optimize for safety. In AI, you optimize for trust. And trust, he says, is the gap between experiment and production. The key to closing that gap? Context. Not a thousand books dropped on a desk, but the right context, already there, already current, already yours. In this episode, Adam walks us through Agent Hub and Agent Builder, and shares what he's looking for as a judge in HubSpot's $100K Partner Pitch competition at UNBOUND.…

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Earlier episodes 29 most recent

16 Jul 2026 · 24 min
Trust Is the Stack: Building Agentic Growth with Siloy
AI isn't a technology you implement on the side. Camilla Agardh, CEO of Siloy and HubSpot's Global Partner of the Year, has built a pan-European platform on a counter-intuitive bet: that scale and human presence aren't in tension—they're the point. In this episode, Camilla and Sarah dig into what agentic AI looks like in the field right now, why process maturity matters more than company size, and why the partners who win won't be the ones with the best tools. Everyone has the tools. The differentiator is whether you're willing to ask harder questions about how you work—and change the answers.
8 Jul 2026 · 21 min
Pratik Thakker on Why Every Partner Needs a Context Strategy
Pratik Thakker, CEO and founder of elite partner INSIDEA, made one change that shifted everything: He stopped asking "can we close this?" and started asking "should we?" Saying no led to more complex engagements and a nearly 30% jump in revenue—but the bigger idea is what's driving the company's next chapter—context. Data tells you what happened. Context tells you why. Pratik believes context is the real differentiator in the AI era, and that HubSpot is building directly toward it. Start with the right question. Deliver on context. The rest follows. For partners who get there first, the…
18 Jun 2026 · 27 min
Revenue Hub is the Data Layer Agents Have Been Waiting For
Sarika Garg, GM of Revenue Hub, has spent 26 years solving hard B2B problems—and she'll tell you this one is the hardest. Revenue data is trapped in disconnected systems, go-to-market has never been more complex, and the old way of knitting it together simply doesn't scale. Revenue Hub changes that. In this episode, Sarika breaks down why CPQ and billing belong in the CRM, not the finance stack — and what that shift unlocks in an agentic world. Revenue context isn't just data; it's what tells an agent what happened, why it happened, and what to do next. Early movers in Revenue Hub won't just…
3 Jun 2026 · 24 min
From Data to Context: How OneMetric Builds High-Value Agentic Systems
Ankit Malhotra kicks off Season 2 of Owning the Outcome with a bang: He breaks down how to architect multi-agent systems with HubSpot at the center, connecting Claude, Clay, and LinkedIn into ecosystems that run prospecting, qualification, and outreach with minimal human involvement. Ankit gets specific and the conversation goes deep: Real builds, real outcomes, and real insight on HubSpot's contextual intelligence and where partners close the gap. Figuring out how to build high-value agentic services? Here's a blueprint.
26 May 2026 · 3 min
Season 2: Services Aren't Dead. They're Indispensable.
AI was supposed to kill services businesses. Instead, it made partners—and ecosystems—indispensable to deliver customer value. In 2025, HubSpot's top partner tiers grew by 30%. IDC set the opportunity ahead at $42 billion by 2030. And just last month, the companies building the world's most powerful AI concluded that human expertise is still the distribution layer. Season 2 of Owning the Outcome goes deeper into how HubSpot's partners are leading in the AI era—from building agentic solutions to focusing on customer value when the technology changes every day. New episodes drop every week,…
1 May 2026 · 31 min
Superside's Jen Rapp on the AI Bet That's Reshaping the Agency World
Most agencies use AI the same way: Customers talk to humans, humans run it through AI, work comes out faster. Superside does the exact opposite—and it's why the biggest agencies on the planet are watching them. Jen Rapp, Chief Customer Officer at Superside, calls it the agentic front end. Customers interact with AI first. The AI builds a context-rich brief from everything the client has ever done. Then the human takes it across the finish line. It sounds like a subtle distinction, but it isn't. Superside has 750 people in 72 countries, a client roster they can barely talk about, and a…
20 Jan 2026 · 32 min
HubSpot’s New Chief Product & Tech Officer on Building What Matters
Listen in to this special episode of Owning the Outcome, as Sarah dives into product strategy and customer value in the AI era with HubSpot’s new Chief Product & Technology Officer, Duncan Lennox. Duncan brings decades of experience as a founder, product leader, and builder through multiple technology shifts—from the early days of SaaS to today’s AI era—and a relentless focus on solving for the customer. In this episode, you’ll hear: Duncan's journey from growing up in a small family business to founding his own companies to leading product and technology for global enterprises How AI is…
1 Oct 2025 · 21 min
Season Finale: HubSpot Executives on Growth, Data, and the Partner Opportunity
We’re closing out the season with two of HubSpot’s top leaders—Karen Ng, EVP of Product, and Angela O’Dowd VP of the Global Partner Ecosystem— to share their takeaways and what's ahead for partners. We'll cover: Why HubSpot believes partners will lead the AI transformation The AI-Ready Partner Playbook in action: Where leaders are already generating 20% of revenue from AI services, and what’s holding others back Pricing in the AI era: Why outcome-based and hybrid models might replace billable hours Unified data as the unlock: How Data Hub and Smart CRM help partners move customers from…
24 Sep 2025 · 25 min
Transformation Tips from Bright Digital’s Head of AI & Innovation
This episode is all about tactics and customer value. Join Sarah and Aimane Ben M Hand, head of AI & Innovation at Bright Digital, for a packed 20 minutes on how to build a relentlessly innovative AI-first culture within your business and how to deliver AI outcomes for customers, even when trust has been eroded in the past. You'll learn: How to drive AI adoption internally: Bright Digital’s playbook for building an AI-first mindset and scaling team innovation fast. What to do when AI projects fail: Why 62% of mid-market companies struggle with early adoption, and how to reset the strategy.…
16 Sep 2025 · 26 min
Why Culture Is the Real Competitive Advantage in the AI Era
Gemma Price is the founder and CEO of HubGem, a UK-based diamond HubSpot partner that has grown from a kitchen-table startup to a 20-person team serving schools and nonprofits worldwide. Her story blends bold entrepreneurship, deep commitment to culture, and a clear-eyed embrace of AI as an amplifier of human potential. In this episode, you’ll hear: How Gemma turned her experience in education into a thriving HubSpot consultancy Why every HubGem employee is now “AI-amplified” and what that means for scaling without losing quality The PACE Model (playfulness, acceptance, curiosity, empathy)…
27 Aug 2025 · 25 min
HubSpot's New Chief Sales Officer on Partners, AI, and Upmarket
HubSpot’s new Chief Sales Officer, David Cohen, has spent the last six months traveling the globe meeting partners and customers. What he’s learned is shaping not only how HubSpot goes to market, but how to win upmarket—together. It’s a conversation about leadership, the AI transformation reshaping go-to-market, customer value, and why partners are central to winning the next era of growth.
21 Aug 2025 · 21 min
AI, Sports, and Global Impact: The Engaging.io Story
From breaking into North American professional sports to scaling complex organizations worldwide, Engaging.io has built a reputation for technical depth, honesty, and impact. In this episode, CEO Michelle O'Keeffe dives into AI adoption, why clean data beats hype, the importance of verticalization, and how a strong collaborative leadership style fuels growth across the ecosystem.
13 Aug 2025 · 30 min
Stay Small, Grow Big: Building AI-First, High-Impact Teams
The next 30 minutes offer a practical playbook for founders and operators chasing enterprise-level impact without enterprise-level headcount. You’ll learn: • How to unify your data model so AI agents operate with precision • Where to apply AI to collapse workflows, cut costs, and speed cycle times • How to re-engineer delivery so humans and AI work in sync • Change management tactics that get skeptical teams on board • Why “AI without the bloat” is the next competitive advantage Tune in to get energized by innovation—and don't forget to review the show and leave us a comment!
6 Aug 2025 · 23 min
Time to Value, Time to Win: Scaling Smarter with AI and Apps
There's never been a better time to be a builder, and in HubSpot's ecosystem, we're seeing more and more partners who deliver solutions and list apps in our marketplace. Why? Daryl Michel—CEO at Cogent Connective—says its all about freedom of choice and the best way to solve a customer's challenges. This episode is an energizing look at how to scale as a partner today, including: How building with AI can supercharge client outcomes Unlocking new revenue streams with apps A real-world example of how one ERP integration is now helping them close deals faster and at scale The ripple effects on…
30 Jul 2025 · 20 min
Designing for a Generative Future: AI, Intelligent Interfaces, and Enterprise CX
Multimodal interfaces. Real-time personalization. Data privacy. Content ownership. Responsible AI. In this episode, Eve Sangenito of global consultancy Perficient offers a grounded, enterprise lens on the evolving demands of AI-powered customer experience—and what leaders (and the partners who support them) need to understand right now. Eve and Sarah explore how generative AI is reshaping customer expectations, guiding tech investments, and redefining experience delivery at scale. For anyone driving digital transformation, building AI strategy, or modernizing enterprise CX, this conversation…
23 Jul 2025 · 26 min
Constraints Breed Innovation: AI's Quiet Rise in LATAM
Constraints breed innovation—and in LATAM, it’s become a competitive edge. In this episode of Owning the Outcome, we hear from Cecilia Hayafuji, who saw cracks in the system and built HAL into an elite HubSpot partner agency. From her early days navigating global tech giants to launching her own firm at 50, our guest has lived through every major shift in the industry—and is now leading the charge into AI-powered growth across Latin America. Cecelia shares how constraints shaped strategy, why quality beats scale, and what makes LATAM one of the most fertile grounds for AI adoption today. If…
16 Jul 2025 · 15 min
Why the Future of Work is More Human Than You Think
Helen Russell, HubSpot’s Chief People Officer, believes the age of AI is making work more human, not less. In this episode, she shares how HubSpot is approaching our culture in the AI-first era, digs into relational intelligence and the human + AI workforce, unpacks how vision, empathy, and integrity are reshaping leadership—and why outcomes, not adoption, should guide how we measure success in the AI era.
2 Jul 2025 · 22 min
From Loss Leaders to 1M Contacts: One Partner’s Journey
Fabian Valado, General Manager at BFJ, has done it all—sold at a loss just to get experience, taught clients how to buy, and scaled his agency into working with customers in the 500k—1M contact range by staying relentlessly focused on outcomes. In this episode of Owning the Outcome, Fabian talks candidly about what it takes to grow from small partner to enterprise-ready seller. He gets into how to win over IT blockers in healthcare, why 50% of the job is customer service and teaching, and what he considers the bar for excellence as a HubSpot partner. If you’re a partner looking to scale,…
25 Jun 2025 · 22 min
The Enterprise Shift: Building AI Value Without the Buzzwords
"You have to think of AI as not just tech. It's a strategic capability that all team should have and understand—especially CEOs." In this episode of Owning the Outcome, Jeff Pedowitz, founder and CEO of The Pedowitz Group, talks about what it takes to drive transformation for enterprise clients in the age of AI. With over a decade of experience helping large organizations modernize how they grow, Jeff shares how his team approaches AI, data quality, and strategy with clarity, pragmatism, and a consultant’s edge. Jeff opens up about his leadership philosophy, the cultural values that drive…
18 Jun 2025 · 27 min
No Shortcuts: How BONANA Earned HubSpot’s Customer-First Award in Under 2 Years
Jasey Tielen built BONANA to do what most partners only talk about—drive real customer impact. In just two years, BONANA won HubSpot’s Customer-First Award in EMEA. How? By aligning people, process, and data, especially as AI transforms how we work. In this episode, Sarah and Jasey get into: What it means to be a “trusted advisor” in today’s ecosystem How to build trust without custom code or flashy hacks Why services firms are best positioned to lead the AI transition For anyone navigating the complexity of upmarket growth, shifting expectations, or the messy middle of AI adoption—this…
13 Jun 2025 · 24 min
Winning in the AI Era: Yamini Rangan on the Power of Partners + AI
What does it take to lead through a moment of massive transformation? In this episode, Yamini Rangan, CEO of HubSpot, sits down with Sarah to talk about the evolving role of partners in the age of AI. From the rise of agents to the power of relational intelligence, they explore how the most meaningful customer experiences are rooted in both human connection and technological possibility. It’s a conversation about leadership, innovation, and the magical moments where humans and AI meet.
4 Jun 2025 · 22 min
From Data to Dialogue: Building Trust with AI in the Front Office
You have questions, Sam Anderson—CEO of Origin 63—has answers. And now, so does Customer Agent. In this episode, Sarah and Sam talk trust, handoffs, and what it really takes to make AI work alongside humans. And, they get into all the details on how to use AI to unify unstructured data, activate knowledge bases, and build always-on assistants that support teams across the front office.
28 May 2025 · 21 min
The Anti-Niche Strategy That Won Global Partner of the Year
Daryn Smith, CEO of Huble, shares how his team became HubSpot’s 2024 Global Partner of the Year—not by verticalising, but by chasing complexity. From early SMB roots to winning multinationals, Daryn explains why global reach, process re-engineering, and strategic patience are the new currency of scale. He also unpacks their shift to value-based pricing and how AI is reshaping—not replacing—their services.
S2 · 21 May 2025 · 3 min
What to Expect From Owning The Outcome
Get ready for Owning The Outcome, a podcast that unpacks how HubSpot’s most successful partners are leading with AI and owning the outcome in this new era.
S1 · E127 · 6 Dec 2023 · 43 min
Accelerating Growth with Category, Industry, and Platform Specialization
Adi Jagannathan, the CEO and co-founder of OpenFlow, joins the show to talk about OpenFlow's journey from being a CRM software and industry agnostic firm to deeply specializing in the cannabis and dispensary industry. Adi shares the challenges he faced while operating agnostically, the evolution of his agency’s business model, and how his category specialization (RevOps), industry specialization (cannabis), and software specialization (HubSpot) came to be. He also shares the unique opportunities that are present within the cannabis industry—especially around CRM, customer platforms, and the…
S1 · E107 · 29 Nov 2023 · 40 min
Prospecting & Lead Generation Tactics That Work for 2024
Lara Triozzi and Terri-Lynne Anderson, CEO and Sales Manager at Market Launcher respectively, join the show to talk about prospecting and lead generation. With both perspectives, we get to talk about both the broad evolution of B2B prospecting and the cyclical nature of how sellers must change their approach to reach prospective buyers and the tactical approaches that work best from someone on the front lines. We talk about the current state of prospecting, what businesses are looking for from sales reps and sales conversations, and what the Market Launcher team does today that can help…
S1 · E125 · 15 Nov 2023 · 39 min
Parental Leave Planning & Continuity in the Client Experience
Angela Pointon, President of 11 out of 11, joins the show to talk about employee extended leave—and offers tips on how you can plan for things like parental leave without destroying your P&L or the client experience. Angela walks us through her approach staff-wise, how she manages a mix of both full-time and contract employees to maintain flexibility, and when, where, and how redundancies and coverage models are established. We also talk about how it’s handled on the client-side—how they’re made aware, how the transition is positioned, and how Angela’s team mitigates any client concerns or…
S1 · E124 · 8 Nov 2023 · 46 min
Scaling Delivery with a LATAM-based Team
Carlos Corredor, CEO and cofounder of Condor Marketing and Staffing Agency who’s here to talk about how he’s grown his agency past 70+ employees primarily through a delivery team based in Latin America. We discuss the history of Condor and its growth trajectory and Carlos’s philosophy on building a LATAM-based delivery team while targeting and working with US-based clientele. We get into employment types, full time vs. contract vs. freelance, and the key benefits for tapping into this LATAM talent pool: both financial and skill-based. And for other US-based HubSpot partners looking to follow…
S1 · E123 · 1 Nov 2023 · 45 min
Partner GTM with a Recommended Tech Stack and App List
Matt Smith, CEO and Founder of 1406 Consulting here to talk about two things: first, his entry into the HubSpot partner ecosystem via the old sales partner program—which we now know as the Provider program. We talk about 1406’s origination and beginnings, how they started as a HubSpot partner, and how its navigated the ecosystem through today. Second, we talk about tech stack and platform consulting—and how important it is to go to market with a recommended tech stack for his clients. So we talk about Matt’s approach to building that list, the qualification process he uses in determining…

About Owning the Outcome

Owning the Outcome is a English business podcast from HubSpot. Melo plays each episode straight from the publisher's own feed — no ads added, no account needed — and remembers where you stopped, in this browser only.

Publisher: HubSpot
Language: English
Category: Business
New episodes: Weekly
Typical length: 25 min
Latest episode: 23 Jul 2026
Feed: RSS — paste into any podcast app
Apple Podcasts: podcasts.apple.com/podcast/id1478147577

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