14 Oct 2026 · 1 hr 3 minNew
To Speak or Not to Speak: Crisis, Trust and Reputation in the Statement Era
In this episode of PR Explored, host Michelle Garrett, a PR consultant, author, and writer, welcomes Crystal Borde, a vice president at Vanguard Communications and past president of PRSA’s National Capital Chapter, about her PRSA ICON session on crisis communications. Borde explains how social media has accelerated crises and misinformation, and describes the post-2020 “statement era,” when organizations felt pressure to issue public statements on external events, now complicated by polarizat...






