Behaviour Support That Actually Makes Sense with Matt Sevier

More from Sarah Knows Support Workers All episodes →

1. 

   3 Aug 2026 · 38 min

   KoalaOne: The AI-Powered NDIS CRM for Support Workers & Providers | Bhavin Patel

   What if NDIS providers and support workers could spend less time completing admin—and more time supporting participants? In this episode of Sarah Knows Support Workers , Sarah chats with Bhavin Patel, founder of Koala One , an AI-powered platform created by an experienced NDIS provider. They discuss how Koala One can help with: Writing case notes Managing NDIS budgets Rostering and worker matching Tracking compliance gaps Managing staff, vehicles and properties Reducing everyday administration Bringing important information into one system Supporting independent workers, growing teams and…

2. 

   20 Jul 2026 · 41 min

   NDIS Compliance Made Simple: Get Audit-Ready with AI | Adam Stefano, Cenaris

   NDIS compliance does not have to mean messy spreadsheets, scattered documents and a last-minute panic before your audit. In this episode, Sarah sits down with Adam Stefano , psychologist and co-founder of Cenaris , to unpack how his experience in mental health, healthcare leadership and compliance inspired him to build a smarter way for providers to stay audit-ready. Adam explains how Cenaris helps registered and aspiring NDIS providers organise their evidence, map documents against the NDIS Practice Standards, identify gaps and receive practical guidance on what to improve. The platform can…

3. 

   9 Jul 2026 · 10 min

   How to Go From Solo Support Worker to NDIS Business Owner

   Thinking of going from solo support worker to running your own business? This episode is for the support workers who are amazing on shift but are starting to ask, “Could I actually turn this into something bigger?” We’re talking about the jump from doing the work to building something that can actually grow. Clients, boundaries, systems, pricing, confidence, admin, and the part no one likes to say out loud… you cannot just wing it forever. Because being good at support work is one thing. Building a business around it is a whole different beast. In this episode, we chat about: How to know if…

4. 

   8 Jul 2026 · 13 min

   Think Buying an NDIS Business Is Like Coffee or Hair? Think Again.

   Most people think buying an NDIS business is just a matter of snapping up a shiny registration online—big mistake. Sarah dives into why that "easy buy" is a dangerous illusion and how rushing in without proper checks can threaten your reputation, your finances, and most importantly, the people you support.This isn’t a quick flip like selling burgers or clothes—you're stepping into a complex world where trust, compliance, and participant safety are everything. Sarah shares the real risks of buying a "clean skin" registration, explaining why registration isn’t a shortcut but a license to…

5. 

   22 Jun 2026 · 7 min

   NDIS Price Guide 2026–27: What Support Workers Need to Read Before January 2027

   The new NDIS Annual Pricing Review is 186 pages long… and respectfully, most support workers do not have time to read it front to back unless they have lost a bet. In this solo episode, Sarah breaks down the key pages support workers, independent support workers and sole traders should read — in order — to understand what the NDIS is proposing, why it matters and what could change before January 2027. We cover: Pages 6–14 for the executive summary Pages 32–36 for the reasoning behind registered vs unregistered provider pricing Pages 37–59 to understand how support worker rates are built…

6. 

   8 Jun 2026 · 19 min

   What Works for Me on Social Media in 2026 | NDIS Provider Marketing

   NDIS providers, support worker businesses and independents, this one is for you. In this solo episode, I’m talking about why social media in 2026 needs to be more than copied Canva posts and “we’re hiring” tiles. Instagram and TikTok are where many support workers are scrolling. YouTube is where you can build a trust library with deeper content. LinkedIn is where business-to-business relationships happen with providers, support coordinators, plan managers and sector leaders. But the big message is this: your content needs to feel real. People want to see helpful information, real stories,…

7. 

   1 Jun 2026 · 45 min

   Chosen Family, Real Belonging & the Support Work That Changes Lives

   In this episode of Sarah Knows Support Workers , Sarah chats with Traidy , founder of Chosen Family , about support work, advocacy, inclusion, and what it really means to create a place where people feel safe, seen, and supported. Traidy shares how he went from law, ministry, and community work into support work, and how one unexpected shift helped lead to the creation of Chosen Family. This conversation dives into LGBTQIA+ inclusion, cultural care, disability support, belonging, AI, leadership, and why good support work is never just “a shift.” It is connection, trust, choice, and sometimes…

8. 

   28 May 2026 · 41 min

   Creating SIL Match: Helping People Find the Right Supported Living Arrangement

   In this episode of Sarah Knows Support Workers , I chat with Umberine Williams , founder of SIL Match , about her journey through the disability sector and why she created a platform to help people find better supported living matches. Umberine shares her background as a Local Area Coordinator , her volunteer work with the Office of the Public Advocate , and what she learned from seeing supported accommodation before and after the NDIS. We talk about the real challenges participants, families, support coordinators and providers face when trying to find the right SIL arrangement — because…

9. 

   18 May 2026 · 55 min

   Kindship CEO Hayley Thiele on NDIS Reforms, Parents and Plan Management

   In this episode of Sarah Knows Support Workers , I sit down with Hayley Thiele, CEO of Kindship, for a real and honest chat about NDIS changes, plan management, parenting, support workers, and what families are feeling right now. Hayley shares her story as a mum of three, her journey into the disability sector, and how her lived experience led her into support coordination and now Kindship. We talk about: NDIS reforms and why families are feeling overwhelmed What Kindship does for parents and carers Why clear NDIS information matters The role of plan managers How Kindship is building…

10. 

    14 May 2026 · 46 min

    Keeley’s Cause: From School Exclusion to 691 iPads for Kids With Autism

    She Was Denied an iPad at School — Now Keeley’s Cause Has Helped 691 Kids With Autism In this episode of Sarah Knows Support Workers , Sarah chats with Sharon from Keeley’s Cause about the powerful story behind the charity changing lives through iPads, communication, and inclusive education. Keeley struggled through school, bullying, and being denied the technology that could have supported her learning. After receiving a diagnosis of mild intellectual disability, Keeley turned her pain into purpose and told her mum she wanted to start a charity so other children would not have to go through…