Testing AI That Never Stops Changing With UL Solutions

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1. 

   E3702 · 30 Aug 2026 · 30 min

   Testing the Blast Radius of Agentic AI With NTT DATA

   What happens when an AI agent follows your documented process perfectly, but that process bears little resemblance to how decisions are actually made? In this episode, I speak with Bill Wilson, Executive Head of Data and AI Solutions at NTT DATA UK&I. Bill oversees AI globally for NTT DATA's public sector work, giving him a close view of how governments are using AI while trying to manage risk, accountability, public confidence, and constrained resources. Bill offers a refreshingly practical test for any proposed AI system: is it competent, and what is the worst thing that could go wrong? He…

2. 

   E3702 · 29 Aug 2026 · 26 min

   Building Legal Accountability for AI Agents With Norm AI

   Who carries responsibility when an AI agent begins reviewing contracts, applying regulatory rules or making commercial decisions on behalf of an organization? In this episode of Tech Talks Daily, I speak with John Nay, founder and CEO of Norm Ai, about Agentic Law and the attempt to redesign legal work around AI agents, legal engineers and experienced attorneys. John has worked across AI, law and public policy for approximately 14 years. His early research adapted neural network methods to legal and government text before large language models became a commercial force. The company…

3. 

   E3701 · 28 Aug 2026 · 23 min

   Moving Enterprise AI From Hype to Accountable Results With Freshworks

   Has enterprise AI finally reached the point where impressive demonstrations are no longer enough? In this episode, I speak with Murali Swaminathan, CTO at Freshworks, about the growing pressure on AI investments to deliver measurable business value. Murali has over 30 years of enterprise software experience, including roles at ServiceNow and CA, and now leads engineering and architecture teams at Freshworks. Murali believes the AI hype cycle is being replaced by an accountability cycle. Buyers want to understand reliability, governance, total cost of ownership, traceability, and the return…

4. 

   E3700 · 27 Aug 2026 · 26 min

   Building Infrastructure That Can Govern AI Agents With Broadcom

   What happens when an organization writes careful AI governance policies but its infrastructure cannot enforce any of them? In this episode of Tech Talks Daily, I speak with Sabina Anja, Chief Technologist at Broadcom within the VMware Cloud Foundation division, about the infrastructure controls required as AI agents move from generating answers to accessing data, calling APIs, modifying systems, and triggering work. Sabina brings experience from both sides of enterprise technology. She remembers cabling networks, dealing with unstable infrastructure, and receiving those weekend calls when…

5. 

   E3699 · 27 Aug 2026 · 27 min

   Turning Rising AI Cloud Costs Into Business Value With Unravel Data

   What does a rising cloud bill actually tell you about the value your business is creating? Eight years after our first conversation, I welcome Kunal, co-founder and CEO of Unravel Data, back to Tech Talks Daily. We compare the data infrastructure he was optimizing during the Hadoop era with today's enterprise stacks built around Databricks, Snowflake, BigQuery, AI pipelines, and autonomous agents. Kunal says Unravel Data has analyzed over 10 billion workloads across hundreds of enterprises. From that work, he argues that data platforms and infrastructure can account for up to 60% of cloud…

6. 

   E3697 · 26 Aug 2026 · 36 min

   Reducing NHS Waiting Times Through Patient Self Scheduling With Nordic

   Could allowing patients to choose their own appointment times help reduce missed visits and shorten NHS waiting lists? In this episode of Tech Talks Daily, I speak with Alison MacDonald, European Lead and Senior Vice President at Nordic Global. Alison brings an unusual combination of clinical and technology experience as a registered nurse who moved into digital health over 15 years ago. Her career began in community nursing, where she was asked to lead an electronic health record project because colleagues thought she was good with computers. What initially appeared to be a simple exercise…

7. 

   E3696 · 25 Aug 2026 · 29 min

   Breaking Customer Service Silos With Fin AI Agents

   What would change if a customer could return three days later through a different channel and continue the same conversation without repeating a single detail? In this episode of Tech Talks Daily, I speak with Paul Adams, Chief Product Officer at Fin, the company previously known as Intercom. Paul has spent almost 13 years with the business and provides a candid account of how it abandoned its previous roadmap, placed a company-wide bet on AI, and rebuilt its products and working practices around AI agents. Our conversation begins with Fin's move from a customer service agent toward what…

8. 

   E3695 · 24 Aug 2026 · 28 min

   Moving AI Beyond Black Box Answers With Neo4j

   Can organizations trust an AI recommendation when they cannot understand the evidence, relationships, and previous decisions behind it? In this episode of Tech Talks Daily, I welcome back Jim Webber, Chief Scientist at Neo4j, to discuss the company's acquisition of GraphAware and its move from graph database provider to graph intelligence platform. GraphAware has worked with Neo4j for many years and developed Hume, an intelligence analysis platform used to connect and examine complex information. Bringing the two companies together gives Neo4j a direct role in applications serving police…

9. 

   E3694 · 23 Aug 2026 · 31 min

   Building the Business Context Autonomous AI Agents Need With Reltio

   What does an AI agent need to understand about your business before you allow it to make decisions and take action without waiting for human approval? In this episode of Tech Talks Daily, I speak with Kash Mehdi, Field CTO at Reltio, about the move from analytical AI that supports decisions to agentic AI that can execute them. Kash argues that leaders should begin treating AI agents as a workforce rather than another collection of software tools. A digital workforce needs training, boundaries, oversight, trusted information, and clear permissions before it can act safely. He uses the analogy…

10. 

    E3693 · 23 Aug 2026 · 30 min

    The Swivel Chair Problem Holding Back Enterprise AI With Clio

    How much of your technology stack is being held together by people swiveling between screens, copying information, and quietly compensating for systems that cannot communicate? In this episode, I speak with John Foreman, Chief Product Officer at Clio, about what he calls the "swivel chair problem." John previously served as Chief Product Officer at Mailchimp and Podium, and now helps guide product development at a company seeking to support the complete operation of a law firm. We discuss why legal professionals have moved from understandable caution around AI toward increasingly…