Episode 765 · The TWIML AI Podcast (formerly This Week in Machine Learning & Artificial Intelligence)
How Capital One Delivers Multi-Agent Systems with Rashmi Shetty - #765
16 Apr 2026 · 54 min
Episode notes
In this episode, Rashmi Shetty, senior director of enterprise generative AI platform at Capital One, joins us to explore how the company is designing, deploying, and scaling multi-agent systems in a highly regulated environment. Rashmi walks us through Chat Concierge, a multi-agent chat experience for auto dealerships that handles intent disambiguation, tool invocation, and human handoffs to deliver safer, more personalized customer journeys. We discuss Capital One’s platform-centric approach to AI agents and how it separates design from runtime governance, embedding policies, guardrails,…
Podcast
The TWIML AI Podcast (formerly This Week in Machine Learning & Artificial Intelligence)
Sam Charrington · Tech & Science · English
Machine learning and artificial intelligence are dramatically changing the way businesses operate and people live. The TWIML AI Podcast brings the top minds and ideas from the world of ML and AI to a broad and influential community of ML/AI researchers, data scientists, engineers and tech-savvy…
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E768 · 21 May 2026 · 1 hr 6 min
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E761 · 29 Jan 2026 · 1 hr 6 min
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