Personalization and Innovation in a Regulated Industry: Experian’s Kathleen Peters

More from Me, Myself, and AI All episodes →

1. 

   S12 · 20 Jan 2026 · 43 min

   Connecting Language and (Artificial) Intelligence: Princeton’s Tom Griffiths

   In this bonus episode, Princeton University professor and artificial intelligence researcher Tom Griffiths joins Sam to unpack The Laws of Thought, his new book exploring how math has been used for centuries to understand how minds — human and machine — actually work. Tom walks through three main frameworks shaping intelligence today — rules and symbols, neural networks, and probability — and he explains why modern AI only makes sense when you see how those pieces fit together. The conversation connects cognitive science, large language models, and the limits of human versus machine…

2. 

   S12 · E8 · 16 Dec 2025 · 32 min

   Hungry for Learning: Wendy’s Will Croushorn

   On today’s episode, Wendy’s product manager Will Croushorn joins Sam to share how FreshAi, the fast-food restaurant’s voice-based AI ordering system, is reinventing the drive-through experience for millions of customers. From handling 200 billion ways to order a Dave’s Double burger to making fast food more accessible for guests in multiple languages, Will reveals how empathy and innovation will positively impact the future of convenience. Learn how his team turns speech data into insight, builds trust in automation, and can even hide a few Easter eggs in your next order. Read the episode…

3. 

   S12 · E7 · 8 Dec 2025 · 30 min

   Science, Innovation, and Economic Growth: OpenAI’s Ronnie Chatterji

   On this episode, OpenAI’s chief economist Ronnie Chatterji describes how artificial intelligence is reshaping both the economy and scientific innovation. Ronnie discusses the dual economic impacts of AI — the near-term boost from infrastructure investments like chips and data centers, and the longer-term productivity gains as AI tools integrate into enterprises and consumer life. Beyond consumer convenience, he notes, the key question for economists and corporate leaders alike is when — and how — AI will unlock sustained economic value inside organizations. Tune in for Ronnie's perspective…

4. 

   S12 · E6 · 25 Nov 2025 · 28 min

   Creating More, Not Less, With AI: GeekWire’s Todd Bishop

   AI isn’t taking jobs — it’s changing what jobs are. On today’s episode, GeekWire’s Todd Bishop joins host Sam Ransbotham to dive into how artificial intelligence is reshaping work, learning, and creativity — not by replacing humans but by amplifying what we can do. From classrooms where students use AI on exams to newsrooms rethinking how news stories get written, they explore the opportunities (and headaches) of this new era. It’s a smart, funny, and refreshingly real look at how we’re all learning to work with our newestcoworker — artificial intelligence. Read the episode transcript here.…

5. 

   S12 · E5 · 11 Nov 2025 · 25 min

   From Rabbit Holes to Recommendations: Reddit’s Vishal Gupta

   Vishal Gupta, engineering manager, machine learning at Reddit, joins the podcast to explain how the social media community platform uses artificial intelligence to improve user experience and ad relevance. Much of the advertising work relies on increasingly sophisticated recommender systems that have evolved from simple collaborative filtering to deep learning and large language model–based systems capable of multimodal understanding. Vishal and Sam also explore the philosophical and ethical aspects of AI-driven platforms. Vishal emphasizes the importance of balance — between exploration and…

6. 

   S12 · E3 · 14 Oct 2025 · 33 min

   Never Fight a Megatrend: Cisco’s Jeetu Patel

   Cisco is well known for its data, networking, security, and collaboration products. On today’s episode, Cisco’s president and chief product officer, Jeetu Patel, joins Sam for a discussion about artificial intelligence, a “megatrend” Jeetu sees as perhaps more significant than the development of the internet or the automobile because of its ability to build on past technological advances. Jeetu and Sam discuss how to manage AI and how to staff for it — Jeetu argues that replacing less experienced or younger workers with technology deprives organizations of key perspectives and new ideas, and…

7. 

   S12 · E2 · 30 Sep 2025 · 28 min

   Protection, Provenance, and Prompts: YouTube’s Angela Nakalembe

   A chemical engineer by training, Angela Nakalembe worked in the sciences and management consulting before landing at YouTube as the company’s engineering program manager for trust and safety. At YouTube, Angela explains, AI has become a first line of defense against harmful content. The technology not only accelerates content moderation tasks but makes the process more humane, by filtering out problematic content before it reaches a human reviewer. To combat the proliferation of AI-generated content that may be hard to discern from assets created by humans, YouTube, its parent company…

8. 

   S12 · E1 · 16 Sep 2025 · 34 min

   Challenging the Average With Open-Source AI: Hugging Face’s Thomas Wolf

   Thomas Wolf is the cofounder and chief science officer of open-source AI platform Hugging Face, which provides access to thousands of pretrained AI models that can be downloaded and run locally. With over 10 million users, getting started on the site can be a daunting task. Thomas explains how the company aims to improve its accessibility through documentation on the company blog as well as community feedback, similar to social media likes and upvoting. Thomas and Sam discuss the benefits and trade-offs of both open-source and closed-source AI models, as well as the evolution of microchips…

9. 

   S11 · 15 Jul 2025 · 47 min

   Feed Drop: MIT CSAIL Alliances Podcast

   Today’s episode is a bonus drop from our friends over at the MIT CSAIL Alliances podcast. We'll be back on September 16 with new episodes of Me, Myself, and AI. Chris Miller is professor of international history at Tufts University. He joins the MIT CSAIL Alliances podcast to share insights from his recent book, Chip War: The Fight for the World's Most Critical Technology. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the executive…

10. 

    S11 · E7 · 11 Jun 2025 · 31 min

    Training AI to Detect Disease: Stand Up To Cancer’s Julian Adams

    Julian Adams tried but didn’t succeed at retirement after a productive career as a medical chemist with several U.S. Food and Drug Association approvals of cancer-related treatments, including cell therapy for bone marrow transplantation. Soon after, his participation in a Stand Up To Cancer advisory group led to his appointment as the nonprofit’s president and CEO. The research organization raises money to advance the diagnosis of numerous cancers. Given rapid technological advancements, our podcast hosts were eager to invite Julian on the show to share how Stand Up To Cancer uses…